No, our fine jewelry collections can’t! Planners, candles and the tag necklace collections, however, are available in limited quantities.
We produce our fine jewelry made-to-order in Germany in 10-12 business days which means just for you! We don’t mass produce to keep our use of resources to a minimum.
We produce made-to-order, just for you. Therefore, we need 10-12 business days for production! Once your pieces got hand-finished by our goldsmiths and are ready to ship, you will receive a shipping confirmation with tracking link.
Yes. Please contact customer care, for example via firstname.lastname@example.org or the little chat icon. Excluded from cancellations are engravable and personalized pieces. If you’re not sure, ask us.
It depends. We will try our best - send us a quick message via email@example.com or the little chat icon.
You can pay via Visa, Mastercard, American Express and Paypal so that you can securely order your new product knowing that you are protected when you purchase.
Yes, most likely! We ship worldwide with a few exceptions.
Tracked standard shipping: It’s free for orders above 100$/€/£! For orders below, shipping to the UK is £4.4, to EU countries €4.40, to Germany €3.90 and to countries outside of the EU $4.9.
Tracked express shipping with FedEx costs 15.90€ to European countries, the US and Canada and 21.90€ to other countries.
Standard shipping to Germany takes 1-2 business days, it takes about 3-4 business days to Austria, about 4-6 business days to the UK, about 8 days to the US and Australia and about three weeks to other countries - if everything goes smoothly!
Express shipping takes 2 business days worldwide.
In busier times, shipping duration can vary and delays on the courier and connection courier ends (DHL, German Post, Royal Mail, USPS etc.) can happen. Although we do our best, we can therefore not guarantee our minimum shipping estimates.
Keep in mind that shipping times add to the production time of your order (10-12 business days for jewelry).
Planners, candles and products in limited availability are ready to ship within 1-2 days (if not otherwise indicated in the shop).
With the tracking link, we sent you via the email address you ordered under. Our shipping carriers are DHL within Germany and to Austria, German Post internationally. UK orders are trackable on Royal Mail, US orders on USPS and Swiss orders on Die Post.
Yes! (Express shipping will speed up shipping, not production times.)
Express shipping with FedEx costs 15.90€ to European countries, the US and Canada and 21.90€ to other countries.
It depends. Orders are tax-free within the EU but apply on orders to Switzerland (order value above 57 EUR/ 49 GBP), the US (order value above 1000 USD/ 772 GBP) and Canada (As our jewellery is made in the EU, orders are duty free. Depending on which state you're living in, you have to pay a local import tax, directly invoiced by the Canadian Post. This means roughly 5% and it might include a handling fee by Canadian Post). For the mentioned exceptions, your local post carrier will charge you the import tax.
Returns and exchanges
Of course! You have a 14 day right to return your order. We provide German and Austrian orders with a return label, international customers cover the return costs themselves (about 8 GBP from the UK). Excluded from returns are engravable and personalized pieces. If you’re not sure, ask us (firstname.lastname@example.org).
Excluded from returns are engravable and personalized pieces. If you’re not sure, ask us (email@example.com).
Candles can only get returned in original condition (unburnt) and packaging.
We will sort that out for you as soon as possible! Message us at firstname.lastname@example.org or via chat and we’ll get right on it.
You can find out your ring size like so:
- Either find a ring you already love and wear and measure its inside diameter
- Or cut a strip of paper, wrap it around your finger and mark where the paper meets. Now measure the distance between your markings to get your finger circumference
- Use the conversion chart to find your size
Conversion chart for international sizing
XXS - DE 44 - US/ CA 3 - UK/ AU F - CH/ IT/ SP/ NL 4 - Inside diameter 14 mm/ 0.55 in - Finger circumference 44 mm/ 1.73 in
XS - DE 49 - US/ CA 5 - UK/ AU J-½ - CH/ IT/ SP/ NL 9 - Inside diameter 15.6 mm/ 0.61 in - Finger circumference 50.3 mm/ 1.93 in
S - DE 52 - US/ CA 6 - UK/ AU L-½ - CH/ IT/ SP/ NL 11 ½ - Inside diameter 16.6 mm/ 0.65 in - Finger circumference 51.8 mm/ 2.03 in
M - DE 56 - US/ CA 7.5 - UK/ AU P - CH/ IT/ SP/ NL 15 ¼ - Inside diameter 17.8 mm/ 0.7 in - Finger circumference 56.5 mm/ 2.22 in
L - DE 60 - US/ CA 9 - UK/ AU S - CH/ IT/ SP/ NL 19 - Inside diameter 19.1 mm/ 0.75 in - Finger circumference 60.3 mm/ 2.37 in
XL - DE 64 - US/ CA 10 3/4 - UK/ AU V 1/4 - CH/ IT/ SP/ NL 23 3/8 - Inside diameter 20.4 mm/ 0.8 in - Finger circumference 64.2 mm/ 2.52 in
Choker - 32cm + 8cm - 12,60 inches + 31,5 inches
S - 45 cm - 17,72 inches
M - 60 cm - 23,62 inches
L - 80 cm - 31,50 inches
One size - O-rings at 15cm (5.9in), 17cm (6.7in) and 19cm (7.5in)
New York chain bracelet - 19cm (7.5in)
Care & Repair
Yes. We repair all manufacturing faults within two years after purchase. If the damage is due to normal wear and tear or mishandling - we’ve got you covered as well with our repair service. Send us a quick email via email@example.com and we’ll get right on it.
Store in a jewelry box separately to avoid scratching and tangling and keep dry
Carefully put it on last in your dressing routine
Take it off first in your evening routine
Don’t wear when showering, washing hands, swimming
Don’t wear when exercising
Don’t wear when sleeping
Don’t wear when cleaning and getting in contact with chemicals
Don’t get in contact with perfume, lotion, cosmetics
Gold and Silver are organic materials. If the plating rubs off after years of wear or a scratch breaks your heart for perfection – remember, it's natural. Take care of what you love and increase the lifetime of your fine jewelry with our re-plating and repair service. Reach out to our care team: firstname.lastname@example.org
As you may know, instead of manufacturing large batches, every jewelry item is made-to-order in South Germany, making sure no resources or precious metals are being used without a clear purpose.
Firstly, every single jewelry piece gets casted (meaning liquid sterling silver is poured into a mould!) and after that personally hand-finished by our goldsmiths. The last step is called galvanization: At this stage, your jewelry gets purified in silver or gold (we use recycled gold, melted in Belgium), gloss improved and its durability strengthened, so it is flawless for years to come.
In total, production takes 10-12 business days from beginning to end. As soon as your piece is on its way to you, you'll receive a shipping confirmation with a tracking link. Shipment can take from one to three weeks*.
*Average shipping times are: Germany 1-2 days, Austria 3-4 days, UK/ US/ Europe/ Switzerland 1 week and Australia/ Asia/ Canada/ South America 2-3 weeks.
Jacko Wusch candles get carefully hand-produced in Berlin, Germany, with 100% sustainable resources. The scent results from the best essential oils, extracted from natural and pure resources. For production, we only use high quality oils from verified suppliers.
The aromatherapeutic effect unfolds via your sense of smell and strengthens your body and mind balance.
Rapeseed wax is a fast growing raw material and fully biodegradable. The cultivation areas of rapeseed are strongly present in the EU and guarantee a local supply.
Never leave candles burning unwatched.
Natural rapeseed wax & pure aroma oils (5%)
• no paraffin
• no mineral wax
Total burn time: up to 50h
Recommended burn time: min. 2h - max. 4h
Hand-poured with ♥ in Berlin.
we value your health as our top priority. Everything we do, we do with your best interest and happiness in mind. We already have strict hygiene procedures in place and closely follow all precautionary measures suggested by the WHO in private and at our work spaces to protect our community from COVID-19.
All jewelry gets shipped directly from the goldsmith to you, with a minimal number of employees involved.
Our precautionary measures:
- We clean and disinfect all working materials regularly.
- We keep a physical distance.
- All jewelry is only touched with gloves which we wash with the 20-second-rule with soap and water.
- Before being shipped, your jewelry receives extensive professional cleaning.
- We work in shifts and from home as much as possible.
Pro tips to clean your jewelry:
- Use a soft cotton towel or alcohol (e.g. 70% liquid isopropanol - no water or chemicals) to clean.
- Dry your piece after cleaning or wearing.
- Store your jewelry piece in the etui after wear.
How you can support us:
- Leave a review in our shop on your favourite product.
- Like your favourite picture on our Instagram feed.
- Buy a gift card to cheer up loved ones.
All orders can be placed on stilnest.com. All your jewelry orders will get produced and shipped. For any questions, we are here for you via email@example.com or chat!
We hope you are all safe and wish you and your loved ones well during this time.
Our worldwide standard shipping offer is currently restricted by postal carriers to some countries due to COVID-19. FedEx express shipping still operates in most countries! Check here for shipping restrictions.