Our products are designed to last, and we believe that circularity is a core element of the service that we provide to you. With our local goldsmith partner, we offer a high-quality jewelry repair service to restore your special piece. We offer a 2-year warranty with a „no questions asked“ free repair offer in the first year after you have received your piece. After the initial 12 months have passed, some defects (such as a broken chain) may not be warranty-covered if they resulted from normal wear and tear. The portal takes exact reference to your data and plays you the suitable repair.
1. Buche deinen Service
Klicke dich durch das Reparaturenportal und füge die jeweilige Reparatur, die dir ausgespielt wird, zum Check-Out hinzu! Wir geben dir den Preis wie er ist - 100% Goldschmiedearbeit und die Versandpreise von unseren Spediteuren.
2. Versende deinen Schmuck
Pack your jewelry well protected. We recommend that you also send us the jewelry in a box to avoid any further damage.
3. Wir reparieren und senden deinen Schmuck zurück
Our local goldsmiths will receive your package and repair your jewelry. Afterwards, your jewelry will be returned to you in perfect condition.
FAQ
Wann kann ich den Reparaturservice buchen?
The repair services small, medium, large fix and restoration are for jewelry pieces that are usually older than 1-2 years and show signs of worn-off plating due to normal wear and tear, developed tarnishing due to contact with water, cosmetics or show damages such as bending, lost gemstones, broken chains due to mistreatment and such.
Ich kenne meine Bestellnummer/das Bestelldatum nicht mehr. Könnt ihr mir helfen?
Selbstverständlich! Sende uns einfach eine Mail an care@stilnest.com oder schreibe uns via WhatsApp. Wir benötigen die Info, um welches Schmuckstück es sich handelt, deine Mailadresse und den vollständigen Namen, unter dem damals bestellt wurde. So finden wir alle Details wieder und teilen dir diese mit.
Wie lange dauert der Reparaturservice?
In total, it will take between 3-6 weeks, door to door. Depending on your shipping location and the return tariff you choose, your return to us may take 1-2 weeks. As soon as we receive your jewelry piece, we will get right on the repair which may take up to two weeks. As soon as your jewelry piece is repaired, we will send you a shipping notification with a tracking number. Shipping the piece back to you may take 1-2 weeks depending on your location.
Wie funktioniert der Reparaturservice?
After booking the service and choosing a return shipping method, we’ll email you with all the details on how to return your jewelry piece to us. It is very detailed and comes with a step-by-step instruction.
Kann ich etwas einsenden, das ich nicht auf stilnest.com gekauft habe?
Currently, we can only offer to repair stilnest pieces.
Wie viel kostet der Reparaturservice?
A small fix costs €10, a medium fix costs €15, a large fix costs €25 and restoring the piece costs €40. The costs are as is, 100% goldsmith work. You can find the shipping costs depending on your delivery country at checkout. Returning the piece to us may cost between €5-20 - please make sure to choose an insured and trackable return tariff if you decide to do the return yourself. We can also help you with your return - just add a return label to check out.
Wie funktioniert meine Garantie?
The repair services that come with a fee are for jewelry pieces that are older than 1-2 years and show signs of worn-off plating due to normal wear and tear, developed tarnishes due to contact with water or cosmetics or show damages such as bending, lost gemstones, broken chains due to mistreatment. Worn-off plating happens naturally in the course of time and is a natural characteristic of the precious metals. If your piece has a different defect, it may fall under our warranty. We repair all manufacturing faults within two years after the purchasing date for free. If you are not sure, please contact us at care@stilnest.com with a picture of your defect item and your order number. Manufacturing faults can be defect clasps, loose stones, open eyelets, chain knots, plating marks and more.
Was ist, wenn die gewünschte Reparatur nicht in der Serviceliste aufgeführt ist?
We repair all manufacturing faults within two years after the purchasing date, for free. If you are not sure, please contact us at care@stilnest.com with a picture of your defect item and your order number. Manufacturing faults can be defect clasps, loose stones, open eyelets, chain knots, plating marks and more. If your piece has different damage due to normal wear and tear, we’ve got you covered as well.