Repair service FAQ

Tracked standard shipping: It’s free for orders above 100$/€/£! For orders below, shipping to the UK is £4.4, to EU countries €4.40, to Germany €3.90 and to countries outside of the EU $4.9.

Tracked standard shipping: It’s free for orders above 150$/€/£! For orders below, shipping with FedEx costs 15.90€ to European countries, the US and Canada and 21.90€ to other countries.

Standard shipping to Germany takes 1-2 business days, it takes about 3-4 business days to Austria, about 4-6 business days to the UK, about 8 days to the US and Australia and about three weeks to other countries - if everything goes smoothly!

Express shipping takes 2 business days worldwide.

In busier times, shipping duration can vary and delays on the courier and connection courier ends (DHL, German Post, Royal Mail, USPS etc.) can happen. Although we do our best, we can therefore not guarantee our minimum shipping estimates.

Keep in mind that shipping times add to the production time of your order (13-15 business days for jewelry).

Planners, candles and products in limited availability are ready to ship within 2-7 days (if not otherwise indicated on the product page). The longest processing time applies to your order.

It depends. Orders are tax-free within the EU but apply on orders to Switzerland (order value above 57 EUR/ 49 GBP), the US (order value above 1000 USD/ 772 GBP), the UK (for orders over 135 GBP) and Canada (As our jewellery is made in the EU, orders are duty free. Depending on which state you're living in, you have to pay a local import tax, directly invoiced by the Canadian Post. This means roughly 5% and it might include a handling fee by Canadian Post). For the mentioned exceptions, your local post carrier will charge you the import tax.

Of course! You have a 14 day right to return your order. We provide German and Austrian orders with a return label, international customers cover the return costs themselves (about 8 GBP from the UK). Excluded from returns are engravable and personalized pieces. If you’re not sure, ask us (care@stilnest.com).

Excluded from returns are engravable and personalized pieces. If you’re not sure, ask us (care@stilnest.com).

Candles can only get returned in original condition (unburnt) and packaging.

Planners can only get returned when blank.

In order to execute your right to cancel the contract please send us (within 14 days via letter or ideally, via email, without any reason to Spontaneous Order GmbH, Kastanienallee 37, 10119 Berlin, Germany, care@stilnest.com) a distinct statement that you want to execute your right of revocation.

We bear the costs of returning the goods for returns within Germany. For returns outside of Germany, we ask you to pay the direct costs of returning the goods. → For EU (including Swiss and British orders) returns outside of Germany, we ask you to pay the direct costs of returning the goods. Please use the returns portal, in which you can select a DHL return shipping label (the costs show in the portal after entering your order details and will be deducted from your refund) or to return with your own shipping method.

We recommend choosing an insured and trackable shipping method and clearly stating the senders and recipient address (DIE KETTE Schmuck und Lifestyle GmbH & Co. KG, Stilnest, Ebereschenweg 3, 75180 Pforzheim, Germany) on the parcel and your order details inside the package. In case of overseas returns, please check with your carrier of choice if your parcel needs a customs declaration on the outside of your package. In the case of an effective revocation benefits are to be returned and if so derived profits are to be returned via your payment method. If the goods are not returned the customer has to compensate the loss of value.

You can find out your ring size like so:

- Either find a ring you already love and wear and measure its inside diameter

- Or cut a strip of paper, wrap it around your finger and mark where the paper meets. Now measure the distance between your markings to get your finger circumference

- Use the conversion chart to find your size

Conversion chart for international sizing

Rings

XXS - DE 44 - US/ CA 3 - UK/ AU F - CH/ IT/ SP/ NL 4 - Inside diameter 14 mm/ 0.55 in - Finger circumference 44 mm/ 1.73 in

XS - DE 49 - US/ CA 5 - UK/ AU J-½ - CH/ IT/ SP/ NL 9 - Inside diameter 15.6 mm/ 0.61 in - Finger circumference 50.3 mm/ 1.93 in

S - DE 52 - US/ CA 6 - UK/ AU L-½ - CH/ IT/ SP/ NL 11 ½ - Inside diameter 16.6 mm/ 0.65 in - Finger circumference 51.8 mm/ 2.03 in

M - DE 56 - US/ CA 7.5 - UK/ AU P - CH/ IT/ SP/ NL 15 ¼ - Inside diameter 17.8 mm/ 0.7 in - Finger circumference 56.5 mm/ 2.22 in

L - DE 60 - US/ CA 9 - UK/ AU S - CH/ IT/ SP/ NL 19 - Inside diameter 19.1 mm/ 0.75 in - Finger circumference 60.3 mm/ 2.37 in

XL - DE 64 - US/ CA 10 3/4 - UK/ AU V 1/4 - CH/ IT/ SP/ NL 23 3/8 - Inside diameter 20.4 mm/ 0.8 in - Finger circumference 64.2 mm/ 2.52 in

Necklaces

Choker - 32cm + 8cm - 12,60 inches + 31,5 inches

S - 45 cm - 17,72 inches

M - 60 cm - 23,62 inches

L - 80 cm - 31,50 inches

Bracelet

One size - O-rings at 15cm (5.9in), 17cm (6.7in) and 19cm (7.5in)

New York chain bracelet - 19cm (7.5in)

How-to-care

Store in a jewelry box separately to avoid scratching and tangling and keep dry

Carefully put it on last in your dressing routine

Take it off first in your evening routine

What-to-avoid

Don’t wear when showering, washing hands, swimming

Don’t wear when exercising

Don’t wear when sleeping

Don’t wear when cleaning and getting in contact with chemicals

Don’t get in contact with perfume, lotion, cosmetics

As you may know, instead of manufacturing large batches, every jewelry item is made-to-order in South Germany, making sure no resources or precious metals are being used without a clear purpose. Firstly, every single jewelry piece gets casted (meaning liquid sterling silver is poured into a mould!) and after that personally hand-finished by our goldsmiths. The last step is called galvanization: At this stage, your jewellery gets purified in silver or gold (we use recycled gold, melted in Belgium), gloss improved and its durability strengthened, so it is flawless for years to come. Due to manufacturers holidays, orders are estimated to ship early September (except engraved, enamel and stone set orders with mid-September shipment). The Fair Trade collection ships in 10 days. The longest processing time applies to your order. As soon as your piece is on its way to you, you'll receive a shipping confirmation with a tracking link. Shipment can take from one to three weeks*. *Average shipping times are: Germany 1-2 days, Austria 3-4 days, UK/ US/ Europe/ Switzerland 1 week and Australia/ Asia/ Canada/ South America 2-3 weeks.

Jacko Wusch candles get carefully hand-produced in Berlin, Germany, with 100% sustainable resources. The scent results from the best essential oils, extracted from natural and pure resources. For production, we only use high quality oils from verified suppliers.

The aromatherapeutic effect unfolds via your sense of smell and strengthens your body and mind balance.

Rapeseed wax is a fast growing raw material and fully biodegradable. The cultivation areas of rapeseed are strongly present in the EU and guarantee a local supply.

Never leave candles burning unwatched.

Natural rapeseed wax & pure aroma oils (5%)

• no paraffin

• no mineral wax

Content: 225ml

Total burn time: up to 50h

Recommended burn time: min. 2h - max. 4h

Hand-poured with ♥ in Berlin.

Dear Community,

we value your health as our top priority. Everything we do, we do with your best interest and happiness in mind. We already have strict hygiene procedures in place and closely follow all precautionary measures suggested by the WHO in private and at our work spaces to protect our community from COVID-19.

All jewelry gets shipped directly from the goldsmith to you, with a minimal number of employees involved.

Our precautionary measures:

- We clean and disinfect all working materials regularly.

- We keep a physical distance.

- All jewelry is only touched with gloves which we wash with the 20-second-rule with soap and water.

- Before being shipped, your jewelry receives extensive professional cleaning.

- We work in shifts and from home as much as possible.

Pro tips to clean your jewelry:

- Use a soft cotton towel or alcohol (e.g. 70% liquid isopropanol - no water or chemicals) to clean.

- Dry your piece after cleaning or wearing.

- Store your jewelry piece in the etui after wear.

How you can support us:

- Leave a review in our shop on your favourite product.

- Like your favourite picture on our Instagram feed.

- Buy a gift card to cheer up loved ones.

All orders can be placed on stilnest.com. All your jewelry orders will get produced and shipped. For any questions, we are here for you via care@stilnest.com or chat!

We hope you are all safe and wish you and your loved ones well during this time.

Love,

Stilnest

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