In total, production takes 16-18 business days* from beginning to end. As soon as your piece is on its way to you, you'll receive a shipping confirmation with a tracking link. *The seasonal lead time on the product page applies.

As you may know, instead of manufacturing large batches, every jewelry item is made-to-order in South Germany, making sure no resources or precious metals are being used without a clear purpose. Our Vermeil-jewelry is made out of 24k gold - which is the purest gold - and a thickness of 2,5-5 micron (the industry standard is just 1,5 micron). Firstly, every single jewelry piece gets casted (meaning liquid sterling silver is poured into a mould!) and after that personally hand-finished by our goldsmiths. The last step is called galvanization: At this stage, your jewelry gets purified in silver or gold (we use recycled gold, melted in Belgium), gloss improved and its durability strengthened, so it is flawless for years to come.

Our 14k solid gold pieces are often used as engagement or wedding rings as they’re made to last a lifetime, just like the love they seal. With their ageless designs they will definitely be an eye catcher and what’s more? They’re also waterproof, by means they are quite literally a lifelong partner as you can let them on whilst showering, going swimming etc.

The Fair Bands Collection is crafted from 14K solid Fairtrade-Gold sourced from certified mines in the South of Peru and responsibly sourced diamonds. Together with makers from Hamburg and Fairtrade, we want to help make mining gold safer and fairer. All jewelry is made-to-order and from mine to you, each gram of gold is transparently traced. Learn more here. What is the material of our Fair Bands collection made of? 58.5% of the material is Fairtrade certified fine gold. The remaining 41.5% consists of copper and recycled silver, which are sourced from RJC certified suppliers.

We love incorporating bling into our designs. We use both Swarovski crystals and gemstones. Furthermore, for our Fairly sourced-collections, we use gems that are fairly sourced from different countries in South Asia, South America, and East Africa. You can find our Failry sourced-collections here. Once sourced they are cut in Germany and Sri Lanka. We value transparency and therefore only work with partners that have built a sustainable, socially responsible, and traceable supply chain that helps support local communities. The Swarovski crystals are precision-cut crystal glass gems that are crafted in Austria.

Jacko Wusch candles get carefully hand-produced in Berlin, Germany, with 100% sustainable resources. The scent results from the best essential oils, extracted from natural and pure resources. For production, we only use high quality oils from verified suppliers. The aromatherapeutic effect unfolds via your sense of smell and strengthens your body and mind balance.

Rapeseed wax is a fast growing raw material and fully biodegradable. The cultivation areas of rapeseed are strongly present in the EU and guarantee a local supply.

Natural rapeseed wax and pure aroma oils (5%). No paraffin and no mineral wax. Contains 225ml and a total burn time up to 50h.

Hand-poured with ♥ in Berlin.

Never leave candles burning unwatched.

Sommerproduktionszeiten 2022

Aufgrund von Produktionsferien unserer Manufakturen gelten aktuell gesonderte Fertigungszeiten, welche wir dir hier übersichtlich notiert haben.

Bitte beachte, dass beim Kauf von Artikeln mit unterschiedlichen Lieferzeiten (angegeben auf der jeweiligen Produktseite) die längere Lieferzeit gilt.* Ebenso werden Kerzen, das Atelier Kit und Geschenkgutscheine separat nach 2-7 Bearbeitungstagen versendet.

Bestellungen von Schmuckstücken ohne Steine, Enamel oder Gravur, die bis 14.07. eingegangen sind, werden vsl. bis 04.08.2022 fertiggestellt. Bestellungen von Schmuckstücken mit Steinen, Enamel oder Gravur, die bis 11.07. eingegangen sind, werden vsl. bis 09.08.2022 fertiggestellt. Für Bestellungen nach dem 14.07. oder 11.07. gelten die unten aufgeführten Daten.

Ferner werden unsere Fair-Trade-Schmuckstücke regulär in 10 Werktagen gefertigt und separat versendet.

*Deviations possible.

Zur Übersicht haben wir dir die aktuellen, voraussichtlichen Produktions- und Fertigungszeiten hier festgehalten. Wir hoffen, das hilft dir weiter!

Schmuckstücke ohne Steine, Enamel oder Gravur	Bestellt bis 14.07.	Bestellt zwischen 15.07. - 31.07.	Bestellt zwischen 01.08. - 01.09.	Bestellt ab 02.09.
Estimated finish date	04.08.	29.08. - 02.09.	vsl. innerhalb von 18-22 Werktagen	vsl. innerhalb von 12-16 Werktagen

Schmuckstücke mit Steinen, Enamel oder Gravur	Bestellt bis 11.07.	Bestellt zwischen 12.07. - 02.08.	Bestellt zwischen 03.08. - 17.08.	Bestellt zwischen 18.08. - 01.09.	Bestellt ab 02.09.
Estimated finish date	09.08.	07.09. - 14.09.	vsl. innerhalb von 22-26 Werktagen	vsl. innerhalb von 18-22 Werktagen	vsl. innerhalb von 12-16 Werktagen

Yes, most likely! We ship worldwide with a few exceptions.

Innerhalb Deutschland versenden wir mit DHL, international Standardversand mit jeweils nationalen Postunternehmen. Unsere Fair-Trade-Artikel werden ausschließlich mit UPS versendet. Der Standardversand ist für Bestellungen über 100 EUR/USD/GBP kostenfrei!

Eine Übersicht der Preise für Standardversand:

Standardversand mit DHL oder nationalem Postunternehmen	Countries	über 100 EUR / USD / GBP	under 100 EUR/USD/GBP
	Germany	free	3.90 EUR
	United Kingdom	free	4.40 GBP
	EU-countries	free	4.40 EUR
	Outside EU	free	4.90 EUR

Standard shipping to Germany takes 1-2 business days, it takes about 3-4 business days to Austria, about 4-6 business days to the UK, about 8 days to the US and Australia and about three weeks to other countries - if everything goes smoothly!

Express shipping takes 2 business days worldwide.

In busier times, shipping duration can vary and delays on the courier and connection courier ends (DHL, German Post, Royal Mail, USPS etc.) can happen. Although we do our best, we can therefore not guarantee our minimum shipping estimates.

Keep in mind that shipping times add to the production time of your order (13-15 business days for jewelry).

Planners, candles and products in limited availability are ready to ship within 2-7 days (if not otherwise indicated on the product page). The longest processing time applies to your order.

With the tracking link, we sent you via the email address you ordered under. Our shipping carriers are DHL within Germany and to Austria, German Post internationally. UK orders are trackable on Royal Mail, US orders on USPS and Swiss orders on Die Post.

Ja! Bitte beachte jedoch: Expressversand wird nur die Versandzeit verkürzen, nicht die Produktionszeit. Expressversand dauert weltweit 2-4 Werktage.

Let us double check for you! Shoot a message to care@stilnest.com or the chat icon.

Yes, of course! You have a 14 day right to return your order. We provide German and Austrian orders with a return label. International customers cover the return costs themselves.

Here you can request a return label or an exchange.

Retourenkosten	Deutschland & Österreich	EU-countries	Rest of the world
	free	13 EUR, 15 EUR, 24 EUR -> der Betrag wird dir bei Rückerstattung abgezogen!	Bitte informiere dich bezüglich der Preis bei deinem regionalen Postanbieter

Excluded from returns are engravable and personalized pieces. If you’re not sure, ask us (care@stilnest.com)!

Candles can only get returned in original condition (unburnt) and packaging.

Yes, most likely! Please check the option exchange in our return portal. The return is free for customers with a German or Austrian delivery address, you can find further information in the FAQ.

EU-customers can also register their return! The difference is that these returns are not free.

Retourenkosten	Deutschland & Österreich	EU-countries	Rest of the world
	free	13 EUR, 15 EUR, 24 EUR -> der genaue Preis für das DHL-Retourenlabel aus deinem Zielland wird dir im Retourenportal angezeigt. Der Betrag wird dir bei Rückerstattung abgezogen!	Please get in touch with your local post service for information about prices!

EU-Kunden haben die Möglichkeit der Wahl zwischen einem DHL-Retourenlabel (siehe Preise für “EU-Länder”) oder einer selbstständigen Retour und folglich dem Erhalt der Rücksendeadresse in einer separaten E-Mail von uns. Dies ermöglicht einen automatisierten und angenehmen Prozess für unsere Kunden!

Bitte beachte jedoch, dass personalisierte und Schmuckstücke mit individueller Gravur nicht retourniert werden. Wenn du dir nicht sicher bist - frag uns (care@stilnest.com)! Ebenso können Kerzen nur in Originalzustand retourniert werden (unangezündet und in Originalverpackung).

Ebenso können Kerzen nur in Originalzustand retourniert werden (unangezündet und in Originalverpackung).

Yes. We repair all manufacturing faults within two years after purchase. See the following question “When can I book the repair service?” below.

Yes, we have! See the following point: "When can I book the repair service?

The repair services small, medium, large fix and restoration are for jewelry pieces that are usually older than 6 months-2 years and show signs of worn-off plating due to normal wear and tear, developed tarnishing due to contact with water, cosmetics or show damages such as bending, lost gemstones, broken chains due to mistreatment and such.

You can find our repair service here.

In total, it will take between 3-6 weeks, door to door. Depending on your shipping location and the return tariff you choose, your return to us may take 1-2 weeks. As soon as we receive your jewelry piece, we will get right on the repair which may take up to two weeks. As soon as your jewelry piece is repaired, we will send you a shipping notification with a tracking number. Shipping the piece back to you may take 1-2 weeks depending on your location.

After booking the service and choosing a return shipping method, we’ll email you with all the details on how to return your jewelry piece to us.

Currently, we can only offer to repair Stilnest pieces - sorry!

A small fix costs €10, a medium fix costs €15, a large fix costs €25 and restoring the piece costs €40. The costs are as is, 100% goldsmith work. You can find the shipping costs depending on your delivery country at checkout. Returning the piece to us may cost between €5-20 - please make sure to choose an insured and trackable return tariff if you decide to do the return yourself. We can also help you with your return - just add a return label to check out.

The repair services that come with a fee are for jewelry pieces that are older than 6 months-2 years and show signs of worn-off plating due to normal wear and tear, developed tarnishes due to contact with water or cosmetics or show damages such as bending, lost gemstones, broken chains due to mistreatment. Worn-off plating happens naturally in the course of time and is a natural characteristic of the precious metals. If your piece has a different defect, it may fall under our warranty. We repair all manufacturing faults within two years after the purchasing date for free. If you are not sure, please contact us at care@stilnest.com with a picture of your defect item and your order number. Manufacturing faults can be defect clasps, loose stones, open eyelets, chain knots, plating marks and more.

We repair all manufacturing faults within two years after the purchasing date, for free. If you are not sure, please contact us at care@stilnest.com with a picture of your defect item and your order number. Manufacturing faults can be defect clasps, loose stones, open eyelets, chain knots, plating marks and more. If your piece has different damage due to normal wear and tear, we’ve got you covered as well.

Unsere Schmuckstücke sollen dich lange begleiten und ihre Schönheit nicht verlieren. Damit sie dich eine Ewigkeit begleiten können, empfehlen wir, die folgenden Pflegetipps zu beachten und zu befolgen.

Do’s:

• Store in a jewelry box separately to avoid scratching and tangling and keep dry
• Carefully put it on last in your dressing routine
• Den Schmuck vor dem Ausziehen sorgsam ablegen und verstauen.

What-to-avoid

• Don’t wear when showering, washing hands, swimming
• Don’t wear when sleeping
• Don’t wear when sleeping
• Don’t wear when cleaning and getting in contact with chemicals
• Don’t get in contact with perfume, lotion, cosmetics

Du möchtest deinen Schmuck auch beim schwimmen und duschen tragen? Dann sind vielleicht unsere 14k Massivgold-Schmuckstücke was für dich! Diese können problemlos in Kontakt mit Wasser kommen und sind besonders langlebig.

Klarna is a Swedish payment provider. In cooperation with Klarna, we can also offer you several attractive payment options. These are:

- Invoice
- Hire purchase
- Instant transfer
- Debit charge

Payment is made directly to Klarna, you will receive the necessary order details when you place your order. Make sure that your billing address matches your registered address. A positive credit check is required, which Klarna carries out automatically when you select it. The credit check criteria are internal and not communicated by Klarna, we therefore have no influence on a negative check and cannot manually store it for you. However, we offer numerous other payment options, such as PayPal, credit card and instant transfer.

There are the options of invoice, installment purchase, instant transfer and direct debit. The selection varies in the check-out depending on the creditworthiness.

You can choose between payment in 14 days or payment in two months (this comes with a Klarna service fee of 1.99 EUR). The 14 days or payment in two months start when we ship your order.

An installment purchase via Klarna is possible. A positive credit check is also required here. When choosing your selection in the order check-out, you will immediately receive information if you are being offered an installment purchase! The timeframe of your payment installments starts when we ship your order.

In Germany, Austria, Finland and the Netherlands these payment options are available in EUR. In Denmark, Sweden and the UK, these payment options are available in the local currency.

We are sorry that your payment method was declined! Make sure that your billing address matches your registered address or check the status in your Klarna customer account. A positive credit check is required for the payment method to be granted. This is carried out automatically by Klarna and includes an internal, non-communicated checklist. Unfortunately we have no influence or insight into it. Of course, you can still use our numerous other payment options, such as PayPal, credit card and instant transfer.

Unfortunately that is not possible. Due to internal and automatic credit checks by Klarna, we cannot manually store the payment method. We regret that the payment method is not available to you! Of course, you can still use our numerous other payment options, such as PayPal, credit card and instant transfer.

Selbstverständlich kannst du deine Bestellung, die du via Klarna bezahlt hast, zurücksenden. Du kannst deine Retour in deinem Klarna Kundenkonto anmelden, um die Zahlung zu pausieren und die Retour Schritte von uns erhalten oder die Zahlung durchführen, die Retour Schritte von uns erhalten und ein Rückerstattung bekommen. Nähere Infos zur Rücksendung findest du hier unter dem Punkt Rückgabe & Umtausch.

Please note, however, that personalised jewellery and jewellery with individual engraving will not be returned. If you are not sure - ask us (care@stilnest.com)! Likewise, candles can only be returned in their original condition (unlit and in their original packaging).

Rückerstattungen werden nach erfolgter Retourenbearbeitung automatisch auf die bei der Bestellung gewählten Zahlart erstattet. In dem Fall ist das Klarna. Die Höhe deiner Rückerstattung kann je nach Zahlungsplan variieren, sowie ob eine vollständige oder Teilretoure vorliegt. Offene Zahlungen müssen ggf. weiterhin erfolgen. Wende dich für weitere Informationen hierzu an den Klarna Kundenservice.

Nein. Bei der Prüfung deiner Bonität führt Klarna zwar eine interne Prüfung durch, diese hat jedoch keinen Einfluss auf deine Kreditwürdigkeit. Wir empfehlen in jedem Fall eine pünktliche Rechnungsbegleichung.