Made-to-order means that we produce our fine jewelry made-to-order in Germany in approx. 16-18 working days* - which means just for you! We don’t mass produce to keep our use of resources to a minimum.
Candles are, however, available in limited quantities.
*The seasonal lead time on the product page applies. This is always up-to-date..
We produce made-to-order, just for you. Therefore, we need approx. 16-18 business days* for production! Once your pieces got hand-finished by our goldsmiths and are ready to ship, you will receive a shipping confirmation with a tracking link.
*The seasonal lead time on the product page applies. This is always up-to-date.
Yes.Please contact Customer Care via firstname.lastname@example.org WhatsApp. Excluded from cancellations are engravable and personalized pieces. Gift cards can be returned for shop value, not cash payment. Partial cancellations cannot be done - you can, however, return the pieces after you have received them. If you’re not sure, ask us!
It depends. We will try our best - send us a quick message via email@example.com or WhatsApp with your order number.
You can pay via instant transfer (Klarna), PayPal, purchase on account (Klarna), credit card (Visa, Mastercard, American Express) and EPS. This way you can order the product securely and know that you are covered when you buy it.
You don’t have any of these? Maybe someone can gift you our gift card! You can then pay with the gift card. It’s available both digital and physical. You can find it here.
We are very sorry if the delay is on us. Download this cute gift card as a reminder to your special person that a gift is coming. You can send it digitally or print and give it in person.
In total, production takes approx. 16-18 business days* from beginning to end. As soon as your piece is on its way to you, you'll receive a shipping confirmation with a tracking link.
*The seasonal lead time on the product page applies. This is always up-to-date.
AAs you may know, instead of manufacturing large batches, every jewelry item is made-to-order in South Germany, making sure no resources or precious metals are being used without a clear purpose.
Our Vermeil-jewelry is made out of 24k gold - which is the purest gold - and a thickness of 2,5-5 micron (the industry standard is just 1,5 micron).
Firstly, every single jewelry piece gets casted (meaning liquid sterling silver is poured into a mould!) and after that personally hand-finished by our goldsmiths. The last step is called galvanization: At this stage, your jewelry gets purified in silver or gold (we use recycled gold, melted in Belgium), gloss improved and its durability strengthened, so it is flawless for years to come.
Our 14k solid gold pieces are often used as engagement or wedding rings as they’re made to last a lifetime, just like the love they seal. With their ageless designs they will definitely be an eye catcher and what’s more? They’re also waterproof, by means they are quite literally a lifelong partner as you can let them on whilst showering, going swimming etc.
The Fair Bands Collection is crafted from 14K solid Fairtrade-Gold sourced from certified mines in the South of Peru and responsibly sourced diamonds. Together with makers from Hamburg and Fairtrade, we want to help make mining gold safer and fairer. All jewelry is made-to-order and from mine to you, each gram of gold is transparently traced. Learn more here.
What is the material of our Fair Bands collection made of?
58.5% of the material is Fairtrade certified fine gold.
The remaining 41.5% consists of copper and recycled silver, which are sourced from RJC certified suppliers.
We love incorporating bling into our designs. We use both Swarovski crystals and gemstones. We use gems that are fairly sourced from different countries in South Asia, South America, and East Africa.
Once sourced they are cut in Germany and Sri Lanka. We value transparency and therefore only work with partners that have built a sustainable, socially responsible, and traceable supply chain that helps support local communities. The Swarovski crystals are precision-cut crystal glass gems that are crafted in Austria.
JJacko Wusch candles are carefully hand-produced in Berlin, Germany, with 100% sustainable resources. The scent results from the best essential oils, extracted from natural and pure resources. For production, we only use high quality oils from verified suppliers.
The aromatherapeutic effect unfolds via your sense of smell and strengthens your body and mind balance.Rapeseed wax is a fast growing raw material and fully biodegradable. The cultivation areas of rapeseed are strongly present in the EU and guarantee a local supply.
Natural rapeseed wax and pure aroma oils (5%). No paraffin and no mineral wax. Contains 225ml and a total burn time up to 50h.
Hand-poured with ♥ in Berlin.
Important: Never leave candles burning unwatched.
Yes, most likely! We ship worldwide with a few exceptions. You can find all shipping information in the checkout section.
We ship with DHL, DHL Express and the destination country’s national post service for international orders. Our fair-trade pieces will be shipped with UPS only. Standard shipping is free for orders over 150 EUR/USD/GBP!
We use DHL Express for express deliveries.
Standard shipping to Germany takes around 2-4 business days, about 3-4 business days to Austria, about 4-6 business days to the UK, about 8 days to the US and Australia and about three weeks to other countries - if everything goes smoothly!
Express shipping (via DHL Express) takes 2-4 business days worldwide.
In busier times, shipping duration can vary and delays on the courier and connection courier ends (DHL, German Post, Royal Mail, USPS etc.) can happen. Although we do our best, we can therefore not guarantee our minimum shipping estimates!
Keep in mind that shipping times add to the production time of your order (approx. 16-18 business days* for jewelry). Candles and products in limited availability are ready to ship within 1-2 days (if not otherwise indicated in the shop).
*The seasonal lead time on the product page applies. These are always up-to-date.
With the tracking link we sent you via the email address you ordered under!
Yes! But please keep in mind: Express Shipping will speed up the shipping, not production times.
Express shipping takes 2-4 business days worldwide.
It depends. Orders are tax-free within the EU. DHL Express orders will be delivered without having to pay taxes. Swiss orders shipped with DHL Express are tax-free as well. Orders to the US (order value above 1000 USD) and Canada (depending on which state you're living in, you have to pay a local import tax, directly invoiced by the Canadian Post. This means roughly 5% and it might include a handling fee by Canadian Post) can be charged taxes. For the mentioned exceptions, your local post carrier will charge you the import tax.
Returns & exchanges
Yes, of course! You have a 14 day right to return your order. We provide German and Austrian orders with a return label. International customers cover the return costs themselves.
Here you can request a return label or an exchange.
. The return is free for German and Austrian delivery addresses. EU returns (including Switzerland and UK) can choose a DHL return label. The costs will be shown after you fill in the return form and will be deducted off your refund. Non-EU orders can also register for a return and will receive a separate e-mail with the return address afterwards (instead of the label).
Excluded from returns are engravable and personalized pieces. Candles can only get returned in original condition (unburnt) and packaging. If you’re not sure, ask us (firstname.lastname@example.org ).
Yes, most likely! Please check the option exchange in our return portal. The return is free for customers with a German or Austrian delivery address, you can find further information here in the FAQ.
EU-customers can also register their return! The difference is that these returns are not free.
EU customers have the possibility to choose between two options. That’s either a provided DHL return label (see prices for EU countries in the return portal) or an independent return (please reach out to us via
email@example.com, we will provide the return shipping address via email). This grants an automatic and easy process for our customers!
Please note, however, that personalised jewelry and jewelry with individual engraving cannot be returned. If you are not sure - ask us via firstname.lastname@example.org or WhatsApp!
Oh no! We will sort that out for you as soon as possible! Message us at email@example.com or via chat and we’ll get right on it.
You can easily find out your ring size using our sizing guide which you can findhere. There you can also find an overview of our chain and bracelet lengths. Furthermore we offer a ring sizer
that’ll show you your exact ring size!
Care & repair
Yes. We repair all manufacturing faults within two years after purchase. See the following question “When can I book the repair service?” below.
Yes, we have! See the following point “When can I book the repair service?”
The repair services small, medium, large fix and restoration are for jewelry pieces that are usually older than 6 months-2 years and show signs of worn-off plating due to normal wear and tear, developed tarnishing due to contact with water, cosmetics or show damages such as bending, lost gemstones, broken chains due to mistreatment and such.
In total, it will take between 3-6 weeks, door to door. Depending on your shipping location and the return tariff you choose, your return to us may take 1-2 weeks. As soon as we receive your jewelry piece, we will get right on the repair which may take up to two weeks. As soon as your jewelry piece is repaired, we will send you a shipping notification with a tracking number. Shipping the piece back to you may take 1-2 weeks depending on your location.
After booking the service and choosing a return shipping method, we’ll email you with all the details on how to return your jewelry piece to us. You can also find more about our repair service here.
Currently, we can only offer to repair stilnest pieces.
A small fix costs €10, a medium fix costs €15, a large fix costs €25 and restoring the piece costs €40. The costs are as is, 100% goldsmith work. You can find the shipping costs depending on your delivery country at checkout. Returning the piece to us may cost between €5-20 - please make sure to choose an insured and trackable return tariff if you decide to do the return yourself. We can also help you with your return - just add a return label to check out.
The repair services that come with a fee are for jewelry pieces that are older than 6 months-2 years and show signs of worn-off plating due to normal wear and tear, developed tarnishes due to contact with water or cosmetics or show damages such as bending, lost gemstones, broken chains due to mistreatment. Worn-off plating happens naturally in the course of time and is a natural characteristic of the precious metals. If your piece has a different defect, it may fall under our warranty. We repair all manufacturing faults within two years after the purchasing date for free. If you are not sure, please contact us at firstname.lastname@example.org with a picture of your defect item and your order number. Manufacturing faults can be defect clasps, loose stones, open eyelets, chain knots, plating marks and more.
We repair all manufacturing faults within two years after the purchasing date, for free. If you are not sure, please contact us at email@example.com with a picture of your defect item and your order number. Manufacturing faults can be defect clasps, loose stones, open eyelets, chain knots, plating marks and more. If your piece has different damage due to normal wear and tear, we’ve got you covered as well.
We want our jewelry to be a long-time ally of yours! Therefore we suggest you to follow the following care tips to keep your jewelry pretty for a lifetime!
- Store your jewelry in a jewelry box separate from other jewelry to keep the jewelry dry, and to avoid scratching and tangling.
- Don't put your jewelry on carefully until after you get dressed!
- Carefully take off and store the jewelry before taking it off.
- Do not wear in the shower, while washing your hands or swimming!
- Do not wear during sports!
- Do not wear while sleeping!
- Do not wear when cleaning or in contact with chemicals!
- Do not bring into contact with perfume, creams, disinfectants or other cosmetic products!
You want to wear your jewelry whilst swimming and taking a bath? Maybe our 14k Solid Gold Jewelry could be a fit! They can get in touch with water easily and are extra durable.
Gold and silver are organic materials. If the plating rubs off after years of wear or a scratch breaks your heart for perfection – remember, it's natural. Take care of what you love and increase the lifetime of your fine jewelry.
Klarna is a Swedish payment provider. In cooperation with Klarna we can offer you several additional attractive payment options.
- installment purchase
- direct debit
Payment is made directly to Klarna, you will receive the necessary order details when you place your order. A positive credit check is required, which Klarna carries out automatically when you select it. The credit check criteria are internal and not communicated by Klarna, we therefore have no influence on a negative check and cannot manually store it for you. However, we offer numerous other payment options, such as PayPal, credit card and instant transfer.
There are the options of invoice, installment purchase, instant transfer and direct debit. The selection varies in the check-out depending on the creditworthiness.
An installment purchase via Klarna is possible. A positive credit check is also required here. When choosing your selection in the order check-out, you will immediately receive information if you are being offered an installment purchase!
We are sorry that your payment method was declined! A positive credit check is required for the payment method to be granted. This is carried out automatically by Klarna and includes an internal, non-communicated checklist. Unfortunately we have no influence or insight into it. Of course, you can still use our numerous other payment options, such as PayPal, credit card and instant transfer.
Unfortunately that is not possible. Due to internal and automatic credit checks by Klarna, we cannot manually store the payment method. We regret that the payment method is not available to you! Of course, you can still use our numerous other payment options, such as PayPal, credit card and instant transfer.
Of course you can return your order that you paid via Klarna! You can find more information about returns in the FAQ under Returns & Exchanges.
Please note, however, that personalized pieces of jewelry and pieces of jewelry with individual engraving will not be returned. If you are not sure - ask us (firstname.lastname@example.org)! Candles can only be returned in their original condition (unlit and in their original packaging).
After the return has been processed, refunds will be automatically refunded to the payment method selected when the order was placed. In that case it is Klarna. The amount of your refund may vary depending on your payment plan and whether you have a full or partial return. Open payments may still have to be made. Contact Klarna customer service for more information.
No. When checking your creditworthiness, Klarna does an internal check, but this has no influence on your creditworthiness. In any case, we recommend that you pay the invoice on time.
Your Klarna invoice can be found in your Klarna account.
We are very pleased to be able to give our customers a very special treat with our Slowember campaign this year! We think that the jewelry industry is missing a bit of sustainability. That's why we, stilnest, have made it our business to contribute an important point to more sustainability. All our jewelry is made to order, so especially for you. So there is no overproduction and we are conscientious with our resources.
Because of this, there are a few special features to look out for when ordering during November 2022. We have listed them for you here!
Slowember from 01.11.2022 - 20.11.2022:
With your Secret Key, which you can request here and receive via email, you get 20% off your order during Slowember.
You accept a possibly longer production time through the Slowember deal.
Your order will be shipped on time before Christmas** and we will do our best to ensure that there are no delays. Should unforeseen events extend the production time - with a production made-to-order this can happen in rare cases - we will contact you immediately and find a solution!
Gift cards, the Atelier Kit, blogger collections, engraving fees, and the repair service are excluded from the sale.
**We recommend choosing the shipping option "DHL Express" for international orders. After receiving the shipping confirmation from us, please add about 1-3 additional shipping days. We have no influence on any delays on the part of DHL.
We’ll tailor your experience