Repair service - Medium fix

Your piece is repaired in the goldsmith’s shop and shipped directly after 15-17 business days.

Good on you.

Made from recycled and responsibly sourced materials.

One at a time.

No mass production, every piece is made to your order.

Made to last.

Timeless craftsmanship and design that are made to last.

Could your stilnest piece do with a repair or refreshment? Here is our simple 3-steps process to booking our repair service.

1. Book your service: Select a service and add it to check-out! We give you the price as it is, 100% goldsmith work and shipping prices by our carriers.
- Warranty: Manufacturing faults (Gemstone/ swarovski fell off, knotted chain or scratched at arrival, uncentred engraving placement, other)
- Small fix: Broken clasp, small scratches
- Medium fix: Broken chain, many scratches, lost gemstones, tarnishes
- Large fix: Replating, large scratches, extreme tarnishes, extreme bents
- Restore: Multiple defects such as chain replacement + replating / extreme bent + replating / extreme bent + gemstone replacement / broken Ear Cuffs

2. Ship your jewelry: Pack your items in a protective plastic bag. We recommend you send us the jewelry in a solid box.

3. We repair and send it back: Our local goldsmiths will receive your package and help fix-up your jewelry, and finally you will receive your jewelry back looking brand new and ready to be loved. Feedback is important to us, so share your experience with us on social media.

The repair services small, medium, large fix and restore are for jewelry pieces that are usually older than 1-2 years and show signs of worn-off plating due to normal wear and tear, developed tarnishing due to contact with water or cosmetics or show damages such as bending, lost gemstones, broken chains due to mistreating.

For further details, check-out our FAQs or contact us via care@stilnest.com.

When can I book the repair service?
The repair services small, medium, large fix and restoration are for jewelry pieces that are usually older than 1-2 years and show signs of worn-off plating due to normal wear and tear, developed tarnishing due to contact with water, cosmetics or show damages such as bending, lost gemstones, broken chains due to mistreatment and such.

How long does the repairing take?
In total, it will take between 3-6 weeks, door to door. Depending on your shipping location and the return tariff you choose, your return to us may take 1-2 weeks. As soon as we receive your jewelry piece, we will get right on the repair which may take up to two weeks. As soon as your jewelry piece is repaired, we will send you a shipping notification with a tracking number. Shipping the piece back to you may take 1-2 weeks depending on your location.

How does the repair service work?
After booking the service and choosing a return shipping method, we’ll email you with all the details on how to return your jewelry piece to us.

Can I send something that I didn’t purchase on Stilnest.com?
Currently, we can only offer to repair Stilnest pieces - sorry!

How much does the repair service cost?
A small fix costs €10, a medium fix costs €15, a large fix costs €25 and restoring the piece costs €40. The costs are as is, 100% goldsmith work. You can find the shipping costs depending on your delivery country at checkout. Returning the piece to us may cost between €5-20 - please make sure to choose an insured and trackable return tariff if you decide to do the return yourself. We can also help you with your return - just add a return label to check out.

How does my warranty work?
The repair services that come with a fee are for jewelry pieces that are older than 1-2 years and show signs of worn-off plating due to normal wear and tear, developed tarnishes due to contact with water or cosmetics or show damages such as bending, lost gemstones, broken chains due to mistreatment. Worn-off plating happens naturally in the course of time and is a natural characteristic of the precious metals. If your piece has a different defect, it may fall under our warranty. We repair all manufacturing faults within two years after the purchasing date for free. If you are not sure, please contact us at care@stilnest.com with a picture of your defect item and your order number. Manufacturing faults can be defect clasps, loose stones, open eyelets, chain knots, plating marks and more.

What if the repair I want is not listed in the services list?
We repair all manufacturing faults within two years after the purchasing date, for free. If you are not sure, please contact us at care@stilnest.com with a picture of your defect item and your order number. Manufacturing faults can be defect clasps, loose stones, open eyelets, chain knots, plating marks and more. If your piece has different damage due to normal wear and tear, we’ve got you covered as well.

Free standard shipping over 100 EUR/ 120 USD/ 90 GBP
Free worldwide FedEx shipping over 150 EUR/ 185 USD/ 130 GBP

*Average standard shipping times: Germany 1-2 days, Austria 3-4 days, UK/ US/ Europe/ Switzerland 1 week and Australia/ Asia/ Canada/ South America 2-3 weeks. Shipping with FedEx takes 2-4 days worldwide.

In stock: Ships within 2-7 days
Made-to-order: Shipped straight from our goldsmith (12-18 working days), Fair Trade (10 working days), stock items (ready to ship in 4-9 working days).

The longer delivery time applies.
Candles, gift cards and Fair Trade items get shipped separately.

EU shipping import tax free.
NON EU shipping with possible import tax fee at delivery.
Swiss FedEx shipping without import tax fees at delivery.

Easy 14 Day Returns for a refund

2 Year Warranty & Repair Service (for details see FAQs)

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Good on you.