Privacy Policy

Data Protection Provisions - Personal Data

We process personal data in accordance with Art. 6(1)(a) of the General Data Protection Regulation (GDPR). You can give or revoke your consent at any time.

When you visit our website, we automatically collect data about your device, including your browser, IP address, time zone, and installed cookies. We also gather information about the individual pages and/or products you view on our website, the pages or search terms that led you to us, and data about your behavior on our site. We refer to this automatic data collection as "Device Information."

We collect data from your device using the following information technologies:

"Cookies" - Cookies are data packets that the web browser stores on your computer or device and often contain an anonymous, unique identifier. For more information about cookies and how to disable them, visit:

"Log Data" - Log Data records your visit to our website. This data includes, for example, your IP address, browser type and Internet service provider, previously visited pages/exit pages, and date and time stamps.

"Web Beacons," "Tags," and "Pixels" - These are electronic data that record how you navigate our website.

Furthermore, we collect the following personal data when you place or attempt to place an order on our website: your name and email address, phone number (optional), billing address, delivery address, and billing information (including credit card numbers, email address, and phone number). We refer to this data as "Order Information."

The term "personal data" in these data protection provisions refers to both Device Information and Order Information.

How we use your personal data

We use Order Information, which we generally collect, to process orders placed through our website (including processing your payment information, arranging delivery, and sending you invoices and/or order confirmations). Specifically:

We identify you when you place an order on our website, log in, or contact us. By identifying your personal data, we can offer you better and personalized service and protect your data from fraudulent activities.

We send you current information about your order via email to keep you informed about the status of your order. This way, you receive information about the production process and the delivery date of your goods.

We need your contact information to deliver your order to you.

If there are changes to our terms and conditions and/or order confirmation, we will notify you via email.

If you wish to participate in advertising campaigns, we ensure that you receive discounts and/or offers from us at specific times.

We direct you to the right place on our website. We don't want you to land on pages that you are not interested in. This way, we ensure that you can enjoy a smooth and pleasant shopping experience.

We send you information about our products and services. We want you to receive only the best from us.

We constantly strive to improve ourselves and our offerings. Therefore, we may occasionally contact you to invite you to participate in a survey. If you agree to participate, we may ask you for specific personal data.

Furthermore, we use the Order Information you provide for the following purposes:

To communicate with you;

To protect your orders from potential risks and/or fraud attempts;

To process returns and warranty cases;

To offer you our customer service and support for the best possible shopping experience with us;

To analyze what you have purchased, searched for, and/or returned in order to determine your preferences and resolve product-specific issues;

To attribute your purchases to the links and codes of our partners who may have led you to Stilnest and/or offered a specific product from us. We share important order histories (without your personal data) with these partners so they can determine when one of their recommendations was successful;

To research and develop products, services, marketing, or security measures and continuously improve and make them more robust or efficient.

We use the Device Information we collect to detect potential risks and fraud attempts (especially your IP address), display our website in your language, and generally improve and optimize our website. For example, we analyze how our customers use our website and determine the success of our marketing and advertising campaigns.

With whom we share your personal data

We do not sell or share your personal data with third parties who are not associated with Stilnest's offerings and services, and we will never do so. We work very hard to gain your trust and provide you with the best possible products and services. However, we do share your personal data with third parties who assist us in processing orders:

We use Shopify for our online store. You can learn how Shopify handles your personal data here:

We use Google Analytics to better understand the behavior of our customers on our website. You can learn how Google Analytics handles your personal data here: You can also disable Google Analytics via

We use Klaviyo to send you newsletters or automated emails about your order status. You can learn how Klaviyo handles your personal data here:

With Hotjar, we can see how far our customers scroll down the pages, which buttons users click, and how often. Hotjar also logs technical data such as the selected language, system, screen resolution, and browser type. You can find the privacy policy for this at: To disable Hotjar, please visit:

We use Odoo for our order processing. You can find more information about data protection at Odoo here:

With Appmate, we offer you the opportunity to create a wish list on our website. You can learn more about Appmate's privacy policy here:

Tidio enables us to communicate with our customers. You can learn more about Tidio's privacy policy here:

Through Simplio, we send you an email with the invoice for your order and the corresponding payment information. You can find more information about Simplio's privacy policy here:

We use Post Affiliate Pro to track clicks and orders when working with our partners. This allows us to better assess the success of each campaign. You can learn more about Post Affiliate's privacy policy here:

With FedEx and Pluginhive, we deliver your order to you (globally) in the shortest possible time. You can find more information about the privacy policy of FedEx and Pluginhive here:,

Through SendCloud, we stay in touch with the carriers and can track your order. You can find more information about the privacy policy of SendCloud here:

We communicate with you through ZenDesk and offer you our customer service and support through it. You can find more information about ZenDesk's privacy policy here:

With Conjured, we reward you with valuable recommendations. You can find more information about Conjured's privacy policy here:


With, we collect and present our product reviews so you can see the experiences of other customers. You can find more information about's privacy policy here:

Facebook. You can find general information about advertisements on Facebook and Facebook's privacy policy here: For specific details about Facebook Pixel and how it works, visit Facebook's Help Center:

We use Klarna as a payment option. You can learn more about Klarna's privacy policy here:

How we protect your data

We are committed to protecting the data we receive from you. However, Stilnest is not liable now or in the future if your data, including your personal data, is disclosed due to transmission errors or unauthorized actions by third parties. We have made economically reasonable efforts to prevent unauthorized access to the data on our servers. However, due to the open nature of the internet, Stilnest cannot guarantee that the information you provide to us or make available online is secure. You share this information at your own risk. The user accepts all risks associated with data transmission, including the risk of interception of personal data during transmission.

How long we keep your data

We store your data for as long as necessary for the purposes mentioned in these data protection provisions, especially to comply with contractual and legal regulations. Your data may also be stored due to the need for legal defense.

We delete any personal data about you when you close your customer account with us.

Behavioral advertising

We use online advertising to inform you about our services and products. For this reason, you may see banners and advertisements from Stilnest on other websites and apps. This is controlled by digital marketing networks and advertising technologies. You see this type of advertising based on the information you provided or based on your past use of Stilnest.

As described above, we use your personal data to send you targeted advertising or marketing messages that may interest you.

To learn more about how targeted advertising or marketing messages work, visit the Network Advertising Initiative (NAI) website:

You can disable targeted advertising on:

Facebook -

Google -

Bing -

Please note that we do not adjust data collection on our website or our usage measures when we receive a "Do Not Track" notification from your browser.

Your rights

If you are located in the EU, you generally have the right to access your personal data stored by us and request that your personal data be corrected, updated, or deleted. If you wish to exercise this right, please contact us through the contact point listed below.

We would like to remind you of the following rights:

You have the right to know how your personal data is used.

You have the right to access your personal data that we retain.

You have the right to correct any inaccurate personal data we hold about you.

You have the right to request that we delete, cease processing, or under certain circumstances, stop collecting your data.

You have the right to stop receiving direct marketing messages.

You have the right to withdraw your consent to the processing of your data at any time.

You have the right to request that we transmit or transfer parts of your data to you or another service provider.

You have the right to ask us to explain any computerized decision about you.

You have the right to lodge a complaint with your data protection authority.

If you are located in the EU, we also want to inform you that we process your data to fulfill contracts that we may have entered into with you (for example, if you place an order through our website) or if you have other business relationships with us as listed above. Please note that your data will be transmitted outside Europe, including to Canada and the United States.


We occasionally make changes to these data protection provisions, which may reflect changes in our business practices or are required due to business, legal, or regulatory requirements.

We will notify you by email when we make significant changes to the data protection provisions. We will use the email address you provided or announce this on our website. You can review the changes before continuing to use Stilnest's offerings.

How to contact us

Feel free to contact us:


Spontaneous Order GmbH

Kastanienallee 37, 10119 Berlin

HRB 161054 B,

Local Court Charlottenburg

VAT ID (VAT): DE 283826487

Managing Director: Tim Bibow

Data Protection Officer:

Stilnest is a registered trademark of Spontaneous Order GmbH.