Imprint

Stilnest is a registered trademark of Julie & Grace GmbH.

The party responsible for the content of this website is Julie & Grace GmbH
Osterbekstraße 90A, 22083 Hamburg
Email: care@stilnest.com
Register court: Hamburg District Court
Registration number: HRB 140488
Managing Directors: Emma Murray & Frank Hock

VAT identification number: DE304420249

Legal notice
We make every effort to prepare the content carefully and to update it regularly. However, no guarantee is given for the accuracy, completeness, timeliness, or availability of the information provided by us.
We reserve the right to change the content provided by us, in particular product information and offers, at any time.

Liability for third-party links
Our website contains references (hyperlinks) to external third-party websites. We have no influence on their content and therefore assume no liability for such content.

Copyright
The texts and works on this website are protected by copyright and other industrial property rights. Reproduction and any form of use of the media content is not permitted for commercial use, private use, or any other non-commercial purpose.

General Terms and Conditions
Status: 19 February 2024

Scope of application and provider
(1) These General Terms and Conditions (hereinafter referred to as “GTC”) apply to all users of the Stilnest website (a brand of Julie & Grace GmbH, hereinafter referred to as Julie & Grace) and govern the contractual relationship between Julie & Grace and its customers.
(2) These GTC apply exclusively to the offers, deliveries, and services of Julie & Grace, including future business relationships. The terms and conditions of customers do not apply, even if they are not expressly rejected.

Management and contact details
(1) Managing Director of Julie & Grace is Emma Murray.
(2) We can be contacted by post at Osterbekstraße 90A, 22083 Hamburg, and by email at care@stilnest.com.

Conclusion of contract
(1) The presentation of products by Julie & Grace GmbH in the online shop does not constitute a legally binding offer, but a non-binding online catalogue.
(2) By clicking the button “Place order with obligation to pay,” you submit a binding order for the goods contained in the shopping cart. Confirmation of receipt and acceptance of the order is sent immediately after submission via automated email. The purchase contract is concluded with this email confirmation.
(3) We store the contract text and send you the order details by email. The GTC can be viewed at any time. Past orders can be viewed in your customer account.
(4) The purchase contract may be concluded in German or English.

Payment terms, default, and prices
(1) Claims arising from the contractual relationship between Julie & Grace and the customer are due immediately without deduction and payable in euros.
(2) Standard payment methods are credit card and PayPal. Julie & Grace reserves the right to allow and accept additional payment methods.
(3) Production begins only after receipt of payment.
(4) In the event of default, the customer is obliged to pay statutory default interest.

Delivery and transfer of risk
(1) Delivery is made to the delivery address specified by the customer. Unless otherwise stated, delivery is made to the customer’s place of residence.
(2) Packaging and shipping costs are included in the price for customers with a delivery address in Germany. Additional shipping costs apply for customers with delivery addresses abroad. Further details on shipping costs can be found in the respective offers. Additional costs (e.g. customs duties) are borne by the customer.
(3) Ownership of the goods remains with Julie & Grace until full payment has been made.
(4) Julie & Grace is responsible for timely and proper dispatch, but not for delays caused by the transport company.

Withdrawal from the contract
(1) Julie & Grace is entitled to withdraw from the contract if the customer has provided incorrect information regarding creditworthiness, in particular with regard to the ability to pay in the context of insolvency proceedings. Any services already rendered must be reimbursed to Julie & Grace.

Warranty
(1) In the event of defective goods, the statutory provisions apply.
(2) Notification of defective goods must be made in text form.

Limitation of liability
(1) Julie & Grace is liable for injury to life, body, or health only in cases of intent or gross negligence.
(2) Liability for slightly negligent breach of ancillary contractual obligations is excluded.
(3) Liability for damages beyond essential contractual obligations is excluded.

Choice of law, place of jurisdiction, severability clause
(1) German law applies.
(2) The application of UN law is excluded.
(3) Place of jurisdiction is the registered office of Julie & Grace.
(4) Should one or more provisions be or become invalid, the validity of the remaining provisions shall not be affected.

Online dispute resolution
(1) The European Commission provides a platform for online dispute resolution (ODR), which can be accessed at http://ec.europa.eu/consumers/odr/.
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, please inform us (Julie & Grace GmbH, Osterbekstraße 90A, 22083 Hamburg, telephone 0800 72353 24, email care@stilnest.com) by means of a clear declaration (ideally via email or by creating your own label via our returns portal) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs resulting from choosing a different type of delivery than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal. Reimbursement will be made using the same payment method used for the original transaction, unless expressly agreed otherwise. No fees will be charged for this reimbursement. We may refuse reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal. The deadline is met if you send the goods before the expiry of the fourteen-day period. We bear the cost of returning goods within Germany and Austria. For returns outside Germany, the customer bears the direct costs of return. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Return process
You have a 14-day right of return for every order. Personalized items and jewelry with individual engraving cannot be returned. Candles can only be returned in their original condition (unused and in original packaging). If you are unsure, contact us at care@stilnest.com.

You will need:
• Create your return label here: https://stilnest.returnsportal.online/

How it works:
• Print the return label and return form
• Carefully package your order (if returning a necklace, please wrap it in the foam insert) in the original packaging and place it in a small shipping box
• Drop off your parcel at DHL
• You will receive a confirmation email once the return has been received
• Your refund will be issued to your original payment method within 14 days after registering the return
• If you would like an exchange, we are happy to arrange a size exchange. Please contact us at care@stilnest.com.

Privacy policy
This privacy policy informs you about the nature, scope, and purpose of the processing of personal data (hereinafter “data”) within our online offering and the associated websites, functions, and content, as well as external online presences such as our social media profiles (collectively referred to as the “online offering”). With regard to the terminology used, such as “personal data” or “processing,” we refer to the definitions in Art. 4 of the General Data Protection Regulation (GDPR).

Controller:

Data Protection Officer:

The party responsible for the content of this website is Julie & Grace GmbH
Osterbekstraße 90A, 22083 Hamburg
Email: care@stilnest.com
Register court: Hamburg District Court
Registration number: HRB 140488
Managing Director: Emma Murray
VAT identification number: DE304420249

Currently internal, as the employee threshold has not been exceeded.