We are delighted that you are interested in ordering a Christmas gift for yourself or a loved one.
We do our absolute best to ensure that your order will arrive in time for Christmas!

 

Please note that from 28.11.2020 8pm GMT+1 on, some items are available for pre-order and production in January 2021. Items available for production in 7-10 business days and shipment in December 2020 state this on the product page. You can differentiate the timeframes on the product page, right above the check-out button! Please note that for your order, the longer delivery timeframe applies.

Please note that our last recommended order dates are suggestions based on our production time, capacity and information that we have received from our third party shipment partners. Delivery by 24.12.2020 cannot be guaranteed by us. Our shipping estimates can vary according to delays faced by the courier and connection couriers (DHL, Deutsche Post, Royal Mail, FedEx etc.). Please note that due to the current COVID-19 situation many carriers are facing extra difficulties and delays. To be on the extra safe side we always recommend ordering with FedEx Express.

 

 

For Christmas orders within Europe:

We recommend ordering our made-to-order jewelry by 02.12.2020 with FedEx express shipping. This applies to products with the message “production in 7-10 business days”. Items available for pre-order will get produced in January 2021. Standard shipping with Deutsche Post/DHL and your country carrier could potentially work for Christmas delivery based on typical carrier lead times, which are subject to change. The more secure option is always express shipping. The below mentioned recommendation dates are all with FedEx Express as the factored in shipping method.

European Countries:

Pre-order
This piece is only available for pre-order and will
be made-to-order for you in January 2021.

Made-to-order
in 7-10 business days

02.12.2020 + express shipping
(tracked FedEx shipping)

Stock items

15.12.2020 + express shipping
(tracked FedEx shipping)

 


For Christmas orders to the US, Canada and worldwide:

We recommend ordering our made-to-order jewelry by 02.12.2020with FedEx express shipping. This applies to products with the message “production in 7-10 business days”. Items available for pre-order will get produced in January 2021. Standard shipping with Deutsche Post/DHL and your country carrier could potentially work for Christmas delivery based on typical carrier lead times, which are subject to change. The secure option is always express shipping. The below mentioned recommendation dates are all with FedEx Express as the factored in shipping method.

US, Canada & Worldwide:

Pre-order
This piece is only available for pre-order and will
be made-to-order for you in January 2021.

Made-to-order
in 7-10 business days

02.12.2020 + express shipping
(tracked FedEx shipping)

Stock items

15.12.2020 + express shipping
(tracked FedEx shipping)

 


For Christmas orders to Germany: We recommend ordering our made-to-order jewelry by 02.12.2020 with standard shipping (shipped and tracked by DHL).This applies to products with the message “production in 7-10 business days”. Items available for pre-order will get produced in January 2021.

Germany:

Pre-order
This piece is only available for pre-order and will
be made-to-order for you in January 2021.

Made-to-order
in 7-10 business days

02.12.2020 + standard shipping
(tracked DHL shipping)

Stock items

15.12.2020 + standard shipping
(tracked DHL shipping)

 

For further information, here are our Christmas FAQs. Please keep in mind that shipping times are additional to the production or processing time of your order.

 

 

FAQ

 

Made-to-order production time:

We produce our fine jewelry made-to-order in Germany in 12-16 business days which means just for you! We don’t mass produce to keep our use of resources to a minimum. Our goldsmiths do their absolute best that your order will arrive in time for Christmas! This applies to products with the message “production in 7-10 business days”. Items available for pre-order will get produced in January 2021.

Stock orders processing time:

Jewelry collections available in limited stock quantities and physical gift cards are ready to ship within 2-7 business days.

Engraved and enamel items:

Due to special production steps and personalization, engraved and enamel items take longer in production. Items in this category are the First Name Ring, Victorian Initial Ring, London Boyfriend Ring, coloured Eden items. Even though personalized, the Memory, the Letter collection have a later cut-off on 29.11.

Pre-order:

If your product states “available for pre-order” on the product page, we will get right on producing the piece just for you in January 2021.

Tracked standard shipping:

Our free standard shipping with tracking is free of charge for all orders above 100€! For orders below, tracked standard shipping to the UK is £4.5, to EU countries €4.90, to Germany €3.90 and to countries outside the EU $6.

Standard shipping to Germany takes 3-5 business days (DHL), it takes about 4-6 business days to Austria (Österreichische Post), about 6-8 business days to the UK (Royal Mail), about 8 days to Switzerland (Swiss Post) and Australia and about three weeks to other countries (German Post) - if everything goes smoothly!

For Christmas orders within Europe: Standard shipping may work out based on typical carrier lead times. The more secure option will be express shipping.

For Christmas orders to the US, Canada and worldwide: Please note that we recommend choosing express shipping at checkout for a likely delivery in time for Christmas.

Tracked Express shipping:

Our express shipping carrier is FedEx. The exact costs get calculated at check-out. The estimated costs are 15.90€ to European countries, the US and Canada, 23.90€ / 26.90$/ 20.90£ to South Africa and 21.90€ to other countries.

Express shipping takes 3 business days worldwide (it takes 4 days to Australia).

For Christmas orders within Europe: Standard shipping may work out based on typical carrier lead times. The secure option will be express shipping.

For Christmas orders to the US, Canada and worldwide: Please note that we recommend choosing express shipping at checkout for a likely delivery in time for Christmas.

Free shipping offer:

Our free shipping offer applies to standard shipping on orders above 100 EUR. Unfortunately, we cannot offer free standard shipping to certain countries (including the US) at the moment due to carrier restrictions. The offer doesn’t apply to FedEx Express shipping.

Will you have discounts prior to Christmas?

Yes! Check out all shop offers from 27.11. - 30.11.

When will my order arrive when I ordered on the recommended Christmas order date?

Although not guaranteed, you should receive your order by 24.12.2020.

For Christmas orders to the US, Canada and worldwide: Please note that we recommend choosing express shipping at checkout for a likely delivery in time for Christmas.

When will my order arrive when I ordered after the recommended Christmas order date?

When you chose standard shipping and depending on your order date, your order might still get shipped and arrive this year. If not, it will get produced/ processed and shipped towards the end of January 2021. Contact us via care@stilnest.com to find out more.

Can I upgrade to express shipping although I paid for standard shipping?

We can take a look at it. However, we recommend choosing your preferred shipping method at checkout! Contact us via care@stilnest.com to find out if it’s still possible.

Can I change my order regarding selected size, material or item?

It depends. We will try our best - send us a quick message via care@stilnest.com or the little chat icon.

Can I change my email or shipping address?

Yes. Send us a quick message via care@stilnest.com or the little chat icon.

Do you offer a gift service?

Unfortunately, we cannot offer to separate the invoice from your order. The packaging, however, is suitable for gifting and the recipients name will be written inside of the package!

Do you offer a gift card?

Yes we do! You can find our gift voucher under ‘shop”. You can choose between a physical and a digital gift card.

My order arrived after Christmas, even though I ordered on the recommended order date.

We are very sorry about that! Please contact us via care@stilnest.com so that we can take a look at it.

What is your return policy?

If you’ve placed your order between November 26th and December 25th 2020, you can return your item(s) back to us until January 8th, 2021. All orders placed after December 25th, 2020 will be eligible for our regular 14 day right to return. Your 14 day right to return begins with your order delivery.

 

Please see our full FAQs for detailed info on ordering, returns, exchanges and other questions!